FAQs
Online Shopping
Can I Change Or Cancel My Order?
Because we seek to fulfill orders the day that they are placed, we allow changes to shipping addresses up to 15 minutes after you submit your order.
My Order Has Arrived And Is Damaged, What Do I Do?
We’re sorry that your order has been damaged. Please let us know as soon as possible.
I Want To Return Something I’ve Ordered, What Do I Need To Do?
Please see our Returns Policy for an explanation of the next steps.
Can I Use Any Credit/Debit Card To Pay For My Order?
We accept card payments from American Express, Visa and Mastercard debit and credit cards.
When Will My Credit Or Debit Card Be Charged?
Your credit or debit card will be charged the moment that we have accepted your order and processed your payment.
General FAQs
How long does it take for paint to dry?
For an interior wall paint in normal conditions the paint will be touch dry in approximately 1 - 2 hours.
How much paint do I need?
First you need to decide on the area you want to paint and measure it (height x width).
Solvent/Oil or Water-Based Paint Wood & Metal Paint – Which is best?
The choice of finishes for internal and external woodwork used to be simple because the options were limited. Nowadays, you have a bewildering range of products at your disposal to suit just about every situation.
Do I need to prime every time that I want to freshen my walls with another coat of paint?
No. Primers are not always needed when repainting.
I'm painting the outside of my house. Where do I start?
When deciding, it’s worth considering what repair work is required for example crack repair and any health and safety factors.