Delivery & Shipping
Update 19/10/23: We want to keep you informed that, due to the severe weather conditions caused by Storm Babet, deliveries and collections in parts of Scotland may experience delays. Our courier partners have advised they anticipate a 24-hour delay in areas including Orkney, Shetland, Highlands, Aberdeen, and Dundee. Please feel free to reach out to us directly if you have any concerns or would like to discuss your delivery.
- For mainland UK orders, our paint is delivered to your chosen address in 1-2 working days.
- Order using our express delivery service before 2pm Monday to Thursday, your order will be processed and dispatched the same day. (Orders placed after 2pm will be processed the next working day).
- Our main courier partner DPD aims to deliver 98% of parcels the next working day but this is not guaranteed, and we cannot accept liability for work started under these conditions. If you would like a guaranteed service, please select one of the premium delivery options.
Please call us for delivery times and charges to remote postcodes such as the Isle of Wight or Scottish Highlands.
We are unable to deliver to the Republic of Ireland or Northern Ireland. Please visit your closest Johnstone's Decorating Centre.
Please note: Orders placed after 2pm will be processed the next working day.
A surcharge will be applied to deliveries to the Scottish Islands, The Isle of Wight, The Isle of Man, and all Crown dependencies. VAT will be charged on the delivery costs noted.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days does not include weekends or National Bank Holidays).
In case of Bank Holidays please allow an extra 2 working days.
Deliveries to non-mainland or remote locations may take longer.
Goods delivered by courier should arrive between 8am and 5.30pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for re delivery or for you to collect the goods from the local depot.
We do everything we can to meet the delivery times specified, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed.
We will inform you if we become aware of an unexpected delay.
All shipments are governed by the Terms and Conditions of delivery as stated by each individual carrier. Valtti Limited will not accept claims for liability or loss against late delivery of any goods.
Will it arrive the next working day?
Our express delivery service is 98% efficient.
98% of our parcels processed for a next working day delivery, arrive the following day. We rely heavily on our couriers to expedite this and occasionally we do not meet this, therefore we cannot guarantee 100% on our next working day delivery service.
We strongly advise you not to book any contractors until you have received all your items in perfect condition we cannot accept liability for work started under these conditions.